These clauses establish the conditions governing the use of the website pldspace.com (hereinafter the website) and the general purchasing conditions governing the purchase of products available through this website.

The use of this website or the placing of a purchase order constitutes your agreement to these conditions, so you are aware that you are bound by these conditions, by our Legal Notice and by our data protection and cookie policies.

Notwithstanding the above, if you have any questions about them, you can contact us through our contact channels.


The sale of the articles available through this web page is carried out by PAYLOAD AEROSPACE, S.L., (from now on PLD), with N.I.F. B-54585351 and address in Elche Parque Empresarial, Calle Nicolás Copérnico, 7 03203 Elche (Alicante), Spain, registered in the Registro Mercantil de la Provincia de Alicante in volume 3554, sheet 75, page A-127062. Telephone number 965063139 and e-mail media@pldspace.com.


The processing of personal data to which we have access by virtue of the forms provided on this website will be treated in accordance with the provisions of the data protection policy.

By using the website you consent to the processing of such information, where applicable, by virtue of the acceptance of the boxes established for this purpose, and declare that all data and information provided to us are true.


By placing an order on the website you ensure that you are over 18 years of age and have sufficient legal capacity to enter into the contract.

The items offered through this website are only available for delivery to Spanish territory (including Ceuta, Melilla, Canary and/or Balearic Islands). However, we inform you that shipping costs vary depending on the point of delivery.


Only users who are registered as customers on the website can place an order. User data will be processed in accordance with the provisions of the privacy policy. In case of any error in the introduction of your data, please contact the customer service department as soon as possible.

Once you have selected all the items you wish to purchase, they will have been added to your shopping basket and the next step will be to process the order and make payment.

In order to place an order you have to follow the online purchase procedure, selecting the shipping method and payment method and clicking on "continue". To do this, you must follow the steps of the purchase process, filling in or checking the information requested at each step.

Before confirming the purchase order, the user will be presented with a summary of the order identifying the article purchased, its total price (transport and taxes included) with each of the items broken down, and the order's shipping details, so that the user can confirm the order by clicking on the "continue" button.

Once the order has been placed, you will receive an order confirmation by email at the address indicated by the user with a description of the order and the personal data provided to acknowledge receipt of the order. The non-receipt of this message may be due to some transitory problem of communications in the network or to some writing error in the provided e-mail address. In both cases, PLD recommends the user to contact the customer service department. Similarly, the user will be confirmed by e-mail that the product has been sent.


The prices on the website are shown in euros.

The prices indicated on our website are valid for the whole of Spain, although the shipping costs may vary depending on the destination to which the items are to be sent.

In accordance with the provisions of Article 68 of Law 37/1992 of 28 December on Value Added Tax, the delivery of the articles will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific article in question.

In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of Article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and/or duties in accordance with the regulations in force in each of these territories.

You expressly authorize us to issue the invoice in electronic form, although you may indicate at any time your wish to receive an invoice in paper form, in which case we will issue and send the invoice in that format.

Purchases may be paid by PayPal. No other forms of payment other than those specifically provided for in these terms of sale will be accepted.


All orders are subject to product availability. If at the time of the order we detect that there is no stock in the warehouse, we will inform you and the article that has been charged and not sent will be paid within the following days to the client, by the same means of payment used in the purchase, reimbursing any amount that may have been paid.


Unless there are circumstances arising from the customization of the articles, or except in cases of force majeure, meaning such unforeseen or extraordinary circumstances, we will send the order within a maximum of 30 days from order confirmation.

If we cannot meet the delivery date mentioned above, we will inform you of this circumstance and offer you the possibility of continuing with the purchase by setting a new delivery date or the possibility of cancelling the order with a full refund of the amount paid.

Non-delivery will not be considered as such if the transport agency has not been able to locate the buyer through the data provided by him.

It is informed that the agency of transports will carry out the shipments from Monday to Friday in commercial schedule. In case it turns out to be impossible to effect the delivery of his order, one will try to look for a sure place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. We will also inform you of the status of your order and how to have it shipped again. If you are not going to be at the delivery place at the agreed time, please contact us to agree on another day for delivery.

In the event that 15 days have passed since the order is available for delivery and it has not been possible to deliver it for reasons not attributable to us, we will understand that the user wishes to withdraw from the contract and it will be considered as cancelled. We will refund the payments received by you, including delivery costs, except for any additional costs if you have chosen a delivery method other than the least costly method of delivery that we offer, without undue delay and in any case within a maximum period of 14 days from the date on which the contract is deemed to be terminated.

Please note that transport costs resulting from the termination may be additional, so we are entitled to pass on the corresponding costs of the return to you.


If, after receiving the purchase, the customer is not satisfied, PLD allows him/her to change the size of the purchased item or to return it, within fourteen (14) days, from the date of its receipt, provided that the product has not been used or damaged and that he/she must attach the referred proof of purchase. PLD may not accept exchanges or returns of products that are used or damaged.

The change of size or product can be done by ordinary mail to the following address: Elche Parque Empresarial, Calle Nicolás Copérnico, 7 03203 Elche (Alicante), Spain.

PLD advises to send the return by registered mail or with acknowledgement of receipt.

The cost of sending the products to be exchanged or returned by post will be paid by the customer. Under no circumstances will PLD accept returns sent by post.

Right of withdrawal

We inform you that the customer has the right to withdraw from this contract within 14 calendar days without giving any reason.

The withdrawal period will expire 14 calendar days from the day you (or a third party indicated by you), purchase the goods. In order to comply with the withdrawal period, it is sufficient that the communication concerning the exercise of this right is sent before the expiry of the corresponding period.

To exercise your right of withdrawal, you must notify us at our address Elche Parque Empresarial, Calle Nicolás Copérnico, 7 03203 Elche (Alicante), Spain, or by email to media@pldspace.com of your decision to withdraw from the contract. For this purpose, we provide you with a model withdrawal form (you only need to fill in and send this form if you wish to withdraw from the contract):

Or the attention of (PAYLOAD AEROSPACE, S.L., (hereinafter PLD), with N.I.F. B-54585351 and address in Elche Parque Empresarial, Calle Nicolás Copérnico, 7 03203 Elche (Alicante), Spain. Telephone number 965063139 and e-mail media@pldspace.com: I hereby inform you that I withdraw my contract of sale of the following good with reference nº…………………, with date of purchase ……………. and received on …….

Name of the consumer and user or consumers and users: …………………………………………………………………………………………….

Address of the consumer and user or of the consumers and users: ……………………………………………………………………………………………. Signature of consumer/user or consumers/users (only if this form is submitted on paper)


Consequences of withdrawal

In the event of withdrawal, we shall return to the customer all payments received after purchase, including delivery costs (with the exception of additional costs resulting from the customer's choice of a delivery method other than the least expensive standard delivery method offered by us) without any undue delay and in any event no later than 14 calendar days from the date on which we are informed of the decision to withdraw from this contract.

We will proceed to make such refund using the same means of payment employed by the customer for the initial transaction, unless the customer has expressly provided otherwise. In any case, you will not incur any expenses as a result of the refund.

We may withhold the refund until we have received the goods, or until the customer has provided proof of return of the goods, whichever is the earlier.

The customer must return the goods to us or hand them over directly to us without undue delay and in any event no later than 14 calendar days from the date on which he notifies us of his decision to withdraw from the contract. The deadline shall be deemed to have been complied with if you return the goods before the end of this period.


Once the product is received, PLD will verify that it is in good condition and will proceed to send the required size in case an exchange has been requested or will proceed to reimburse the amount in the same method of payment used by the client in case of return.

The period for refund can vary between 2 and 5 working days from the moment the return is received by PLD. Once the status of the returned items has been verified, the customer will be informed via e-mail.

In case of exercising the right of withdrawal from the order, the maximum period for the refund of the amount paid by the consumer for the products will be 14 calendar days from the withdrawal.

The payment of the returned articles will always be made in the same form of payment used in the purchase.

Defective products

If you consider that at the time of delivery the product does not comply with the contract, you must contact us immediately through our contact channels, providing the product data and the damage it suffers. We will carefully examine the returned product and will inform you by email within a reasonable period whether a refund or replacement is appropriate. The refund or replacement of the item will be made as soon as possible and in any case within 14 days from the date on which we send you an email confirming that a refund or replacement of the non-compliant item is appropriate.

Any sums paid for products that are returned because of a defect, where this actually exists, will be fully refunded to you, including any delivery charges incurred in delivering the item to you and any costs you may have incurred in returning the item to us.

The return will be made by the same means of payment that was used to pay for the purchase.


If you contract as a consumer and user, we offer you guarantees on the products that we market through this website, in the terms legally established for each type of product, responding, therefore, for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product.


You acknowledge and agree that all copyright, trademark and other intellectual property rights in the materials or content always provided as part of the Website belong to us or our licensors. You may use such material only as expressly authorized by us or our licensors.


You must not misuse this website by intentionally introducing any type of virus, program or technologically harmful or damaging material into it.

You shall not attempt to gain unauthorized access to this website, the server on which this website is hosted, or any server, computer or database related to our website. You agree not to attack this website through a denial of service attack or a distributed denial of service attack.

Failure to comply with this clause may result in violations under applicable law. PLD will report any non-compliance with such regulations to the appropriate authorities and we will cooperate with the authorities as necessary.

In the event of any breach of this clause, you will no longer be authorized to use the website.

We will not be liable for any damage or loss resulting from a denial of service attack, viruses or any other technologically harmful or damaging programs or materials that may affect your computer, computer equipment, mobile phone, tablet, or other, including data or materials as a result of using this website or downloading content from it or to which it redirects.


Applicable regulations require that some of the information or communications we send you must be in writing. By using this website, you agree that most such communications with us will be by electronic means.

We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that any contracts, notices, information and other communications that we send to you electronically comply with the legal requirements to be in writing. This clause will not affect your statutory rights.


Failure by us to require you to comply strictly with any of your obligations under a contract or these terms and conditions or to exercise by us any rights or remedies to which we may be entitled under such contract or terms and conditions shall not waive or limit any such rights or remedies or relieve you from any such obligations.

No waiver by us of any particular right or remedy shall be deemed to be a waiver of any other rights or remedies arising under the Agreement or the Terms. No waiver by us of any of these conditions or any rights or remedies under a contract shall be effective unless expressly stated to be a waiver and made and communicated to you in writing.


If any of these conditions, or any provision of a contract, is declared null and void by a final decision of the competent authority, the remaining terms and conditions shall remain in force, unaffected by such declaration of nullity.


These Terms and Conditions and any documents expressly referred to in them constitute the entire agreement between you and PLD in relation to the subject matter hereof and supersede any prior agreements or understandings between you and PLD.

You and we acknowledge that we have consented to the conclusion of a contract without relying on any statement or promise made by the other party or which may be inferred from any statement or writing in the negotiations between the two parties prior to the contract, except as expressly stated in these terms and conditions.


PLD reserves the right to modify the present conditions. We will keep you informed of any substantial changes made to them. The changes made will not be retroactive.

If you do not agree with the changes made, we recommend that you do not use the website.


The language applicable to these conditions is Spanish. Any other language version provided by PLD is offered for the convenience of the user and to make it easier to understand.

In case of contradiction between the conditions in any language and its version in Spanish, the Spanish version will prevail.


The use of the website and the purchase contracts through the website will be governed by Spanish law. Any dispute arising out of or in connection with the use of the website and/or such contracts shall be subject to Spanish jurisdiction.

In the case of consumers, nothing in this clause will affect their rights under current legislation.