Terms of Purchase



    The present clauses establish the general conditions of purchase that regulate the purchase of the products available through the pldspace.com website (hereinafter the website) in exchange for the corresponding economic consideration.

    The placement of a purchase order constitutes your agreement to these terms and conditions (by accepting these terms and conditions by clicking on the corresponding consent verification), and you are therefore aware that you are bound by the terms and conditions set out on our website.

    Notwithstanding the foregoing, if you have any questions about them, you can contact us through our contact channels.


    The sale of the articles available through this website is carried out by PAYLOAD AEROSPACE, S.L., (hereinafter PLD), with N.I.F. B- 54585351 and address in Elche Parque Empresarial, Calle Nicolás Copérnico, 7, CP 03203 Elche (Alicante), Spain, registered in the Commercial Register of the Province of Alicante in volume 3554, folio 75, page A-127062. Telephone number 965063139 and e-mail media@pldspace.com.


    By placing an order on the website the user ensures that you are over 18 years and have sufficient legal capacity to enter into the contract. The items offered through this website are only available for shipment to Spanish territory (including Ceuta, Melilla, Canary Islands, Canary Islands, Spain).


    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders using the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to have been placed by dealers, resellers or distributors. For each transaction, we will charge your form of payment when we ship your order.

    You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Site. 

    Unless otherwise noted, the Site and all features and materials on the Site, including text, images, illustrations, designs, icons, photographs, video clips and other content, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the "Content"), are owned, controlled or licensed by Space Exploration Technologies Corp ("SpaceX") and other trademarks appearing on the Site are trademarks of SpaceX and/or its subsidiaries.


    Orders may only be placed by users who are registered as customers on the website. User data will be processed in accordance with the provisions of the privacy policy. In case of any error in the introduction of your data, please contact our customer service department as soon as possible.

    Once you have selected all the items you wish to purchase, they will be added to your shopping cart and the next step will be to process the order and make the payment.

    In order to place an order you have to follow the online purchase procedure, selecting the shipping method and payment method and click "continue". To do this, you must follow the steps of the purchase process, filling in or checking the information requested in each step. Before confirming the purchase order, the user will be presented with a summary of the order identifying the item purchased, its total price (transport and taxes included) with each of the items broken down, and the shipping details of the order, so that the user can confirm the order by clicking on the "continue" button.

    Once the order has been placed, you will receive an order confirmation by e-mail to the address indicated by the user with a description of the order and the personal data provided to acknowledge receipt of the order. The non-receipt of this message may be due to a temporary communication problem in the network or a typing error in the e-mail address provided. In both cases, PLD Space recommends the user to contact the customer service department. Similarly, the user will be confirmed by e-mail that the product has been shipped.


    The prices on the website are shown in Euros.

    The prices shown on our website are valid for the whole of Spain, although shipping costs may vary depending on the destination to which the items are to be sent. In accordance with the provisions of Article 68 of Law 37/1992 of 28 December 1992 on Value Added Tax, the delivery of the articles shall be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific item in question.

    In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of Article 21 of Law 37/1992, without prejudice to the application of taxes and / or duties under the regulations in force in each of these territories.

    You expressly authorize us to issue the invoice in electronic format, although you may indicate at any time your desire to receive a paper invoice, in which case, we will issue and send the invoice in this format at no additional cost.

    Credit and/or debit cards in the payment gateway enabled for this purpose. To make such payment we will need to enter your card details for the sole purpose of making the payment of the purchase of products.

    No other forms of payment will be accepted other than those specifically provided for in these conditions of sale. It is reported that credit cards are subject to checks and / or authorizations by the issuing entity of the same, but if the entity does not authorize the payment, we are not responsible for any delay or non-delivery and the contract with the user will not be formalized.


    All orders are subject to product availability. If at the time of issuing the order we detect that there is no stock in stock, we will inform you and the item that has been charged and not shipped will be credited in the following days to the customer, by the same means of payment used in the purchase, refunding any amount that may have been paid for that item.


    Unless there are circumstances arising from the customization of the items, or except in cases of force majeure, meaning unforeseen or extraordinary circumstances, we will send the order within a maximum period of 30 days from order confirmation.

    In the event that we are unable to meet the delivery date mentioned above, we will inform you of this circumstance and offer you the possibility of continuing with the purchase by setting a new delivery date or the possibility of cancelling the order with a full refund of the amount paid.

    The non-delivery will not be considered as such if the transport agency has not been able to locate the buyer by means of the data provided by him.

    We inform you that the transport agency will deliver from Monday to Friday during business hours. If it is impossible to deliver your order, we will try to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. We will also inform you of the status of your order and how to arrange for it to be reshipped to you. If you will not be at the place of delivery at the agreed time, please contact us to arrange delivery on another day.

    In the event that 15 days have elapsed since the order is available for delivery and has not been delivered for reasons not attributable to us, we will understand that the user wishes to withdraw from the contract and it will be considered as resolved. We will proceed to refund the payments received by the user, including the delivery costs, except for the additional costs in case you have chosen a delivery method other than the least expensive delivery method offered by us, without undue delay and, in any case, within a maximum period of 14 days after the contract is deemed to be terminated.

    Please note that the carriage resulting from the termination may incur additional costs and we shall be entitled to charge you for the costs of returning the goods.


    If upon receipt of the purchase the customer is not satisfied, PLD Space allows you to change the size of the item purchased or return it within fourteen (14) days from the date of receipt, provided that the product has not been used or damaged and must attach the proof of purchase. PLD Space may not accept exchanges or returns of products that are used or damaged.

    The change of size or product may be made by regular mail to the following address: Elche Parque Empresarial, Calle Nicolás Copérnico, 7 03203 Elche (Alicante), Spain.

    PLD Space advises to send the return by registered mail or return receipt requested.

    The shipping costs of the products to be exchanged or returned by mail will be borne by the customer. In no case PLD Space will accept returns sent freight collect.




    We have made every effort to display as accurately as possible the colors and styles of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color or style will be accurate


    You are informed that the customer has the right to withdraw from this contract within 14 calendar days without giving any reason.

    The withdrawal period will expire 14 calendar days from the day you (or a third party indicated by you), purchase the goods. To meet the withdrawal period, it is sufficient that the communication concerning the exercise of this right is sent before the expiry of the withdrawal period.

    To exercise your right of withdrawal, you must notify us at our address Elche Parque Empresarial, Calle Nicolás Copérnico, 7 03203 Elche (Alicante), Spain, or via email media@pldspace.com your decision to withdraw from the contract. For this purpose we provide you with a model withdrawal form (you only have to fill in and send this form if you wish to withdraw from the contract):


    To the attention of (PAYLOAD AEROSPACE, S.L., (hereinafter PLD), with N.I.F. B-54585351 and address at Elche Parque Empresarial, Calle Nicolás Copérnico, 7 03203 Elche (Alicante), Spain. Telephone number 965063139 and e-mail media@pldspace.com:

    I hereby inform you that I withdraw from my contract of sale of the following good with reference no. ....................., with purchase date ................ and received on ........

    Name of the consumer and user or consumers and users: ..........................................................................................................

    Address of the consumer and user or consumers and users: ..........................................................................................................

    Signature of the consumer and user or consumers and users (only if this form is submitted on paper)



    In the event of withdrawal, we will refund to the customer all payments received after the purchase, including delivery costs (except for the additional costs resulting from the customer's choice of a mode of delivery other than the least expensive mode of standard delivery offered by us) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of the decision to withdraw from this contract.

    We will proceed to effect such reimbursement using the same means of payment used by the customer for the initial transaction, unless the customer has expressly provided otherwise. In any case, you will not incur any costs as a result of the reimbursement.

    We may withhold reimbursement until we have received the goods, or until the customer has provided proof of the return of the goods, whichever condition is met first.

    The customer must return or deliver the goods directly to us without undue delay and in any event not later than 14 calendar days from the date on which he informs us of his decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before the end of this period.

    Upon receipt of the product, PLD Space will verify that it is in good condition and will proceed to send the required size if an exchange has been requested or will proceed to refund the amount in the same method of payment used by the customer in case of return.

    The deadline for reimbursement can range from 2 to 5 working days after the return is received by PLD Space. Once the status of the returned items has been verified, the customer will be informed via email.

    In case of exercising the right of withdrawal of the order, the maximum period for the refund of the amount paid by the consumer for the products will be 14 calendar days from the withdrawal.

    The payment of the returned items will always be made in the same form of payment used in the purchase.


    In case you consider that at the time of delivery the product does not conform to the contract, you should contact us immediately through our contact channels, providing product data and the damage it suffers. We will proceed to carefully examine the returned product and we will inform you by email within a reasonable period of time whether the refund or replacement of the product, if applicable, is appropriate. The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.

    The amounts paid for those products that are returned because of a defect, when it actually exists, will be refunded in full, including delivery charges incurred to deliver the item to you and the costs you would have incurred to return it to us.

    The refund will be made by the same means of payment that was used to pay for the purchase.


    If you contract as a consumer and user, we offer warranties on the products we sell through this website, in the terms legally established for each type of product, responding, therefore for the lack of conformity of the same that is manifested within three years from the delivery of the product.


    Failure by us to require strict performance by you of any of the obligations assumed by you under a contract or these conditions or failure by us to exercise any rights or remedies to which we may be entitled under such contract or conditions shall not waive or limit any such rights or remedies and shall not relieve you of any such obligations.

    No waiver by us of any particular right or remedy shall constitute a waiver of any other right or remedy under any agreement or the terms and conditions. No waiver by us of any of these terms and conditions or of any rights or remedies arising under any contract shall be effective unless it is expressly stated to be a waiver and is made and communicated to you in writing.


    The language applicable to these conditions is Spanish. Any version in another language that is provided by PLD Space is offered for the convenience of the user and to make it easier to understand.

    In case of contradiction between the conditions in any language and its Spanish version, the Spanish version shall prevail.


    You acknowledge and agree that all copyright, trademark and other intellectual and industrial property rights on the materials or contents that are provided as part of the website correspond at all times to us or to those who granted us license for its use. You may use such material only as expressly authorized by us or our licensors.


    You must not misuse this website by knowingly introducing into it any viruses, programs or technologically harmful or deleterious material.

    You shall not attempt to gain unauthorized access to this website, the server on which this website is hosted or any server, computer or database connected to our website. You agree not to attack this website through a denial-of-service attack or a distributed denial-of-service attack.

    Failure to comply with this clause may result in the commission of offences punishable under applicable law. PLD will report any such breach to the relevant authorities and we will cooperate with the authorities as necessary.

    In the event of a breach of this clause you will no longer be authorized to use the Website.

    We will not be liable for any damage or loss resulting from a denial-of-service attack, viruses or any other technologically harmful or damaging programs or material that may affect your computer, computer equipment, mobile, tablet, or otherwise, including any data or materials as a result of your use of this website or your downloading of any content from it or to which it redirects.


    Applicable law requires that some of the information or communications we send you be in writing. By using this website, you agree that most of such communications with us will be by electronic means.

    We will contact you by e-mail or provide you with information by posting notices on this website. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with legal requirements to be in writing. This clause shall not affect your statutory rights.



    In the event that any of these terms and conditions, or any provision of a contract, should be declared null and void by a final decision issued by the competent authority, the remaining terms and conditions shall remain in force, without being affected by such declaration of nullity.


    These terms and conditions and any document expressly referred to in these terms and conditions constitute the entire agreement between you and PLD in relation to the subject matter hereof and supersede any prior covenant or agreement previously agreed between you and PLD.

    You and we acknowledge that we have consented to enter into a contract without having relied on any statement or promise made by the other party or which could be inferred from any statement or writing in the negotiations between us prior thereto, except as expressly set out in these terms and conditions.


    PLD reserves the right to modify these conditions. We will keep you informed of any substantial changes made to them. The changes made shall not be retroactive. 39 If you do not agree with the changes made, we recommend that you do not use the website.


    The use of the website and the purchase contracts through this website shall be governed by Spanish law. Any dispute arising out of or in connection with the use of the website and/or such contracts shall be subject to Spanish jurisdiction.

    In case of consumer, nothing in this clause shall affect the rights recognized as such by the legislation in force.

We use our own and third-party cookies to improve your user experience, analyze interactions with the page, be able to offer you personalized content and facilitate your web browsing. You can set or reject cookies by clicking on “Cookie Settings” or accept cookies by clicking on “Accept Cookies”. You can exercise your data protection rights by writing an email to lopd@pldspace.com; for more information visit our Cookies Policy.

Accept Cookies Configure cookies