Terms of Purchase




These terms and conditions govern the purchase of products available on the pldspace.com website (hereinafter referred to as the "Website") in exchange for payment.

The placing of a purchase order shall constitute your agreement to the present terms and conditions (by accepting them and clicking on the respective consent verification button), and you are therefore fully aware of being bound by the terms and conditions set out on our website.

Should you have any queries about these terms and conditions, you may contact us via our contact details.



The sale of the articles available through this website is carried out by PAYLOAD AEROSPACE, S.L., (hereinafter PLD), with N.I.F. B- 54585351 and registered office in Elche Parque Empresarial, Calle Nicolás Copérnico, 7, CP 03203 Elche (Alicante), Spain, registered in the Commercial Register of the Province of Alicante in volume 3554, sheet 75, page A-127062. Telephone number 965063139 and e-mail media@pldspace.com.



By placing an order on the website, the user declares that he/she is over 18 years of age and has the legal capacity to enter into the contract. The articles offered on this website are solely available for delivery to Spanish territory (including Ceuta, Melilla, the Canary Islands and/or the Balearic Islands). However, shipping costs may vary based on the point of delivery.



Orders may only be placed by users who are registered as customers on the website. User data will be processed accordingly to the provisions of the privacy policy. In case of any error entering your data, please contact our customer service department as soon as possible.

Once all the items you wish to purchase have been selected, they will be added to your shopping basket and the next step will be to process the order and make the payment.

In order to place an order you need to follow the online checkout procedure, selecting the delivery method and payment method and click "continue". To do this, you must follow the steps of the purchase process, filling in or checking the information requested at each step. Before confirming the purchase order, the user will be presented with a summary of the order identifying the item purchased, its total price (transport and taxes included) with each of the items broken down, and the shipping details of the order, so that the user can confirm the order by clicking on the "continue" button.

Once the order has been placed, the order confirmation will be sent to the e-mail address registered by the user with a description of the order and the personal details indicated to acknowledge the receipt of the order. The non-receipt of this message may be due to a transitory communications problem in the network or to a typing error in the e-mail address provided. In both cases, PLD recommends that the user contact the customer service department. PLD will also confirm to the user by e-mail that the product has been dispatched.



The prices on the website are shown in euros.

The prices indicated on our website are valid for the whole of Spain, although shipping costs may vary based on the destination to which items are to be sent. In compliance with the provisions of article 68 of Law 37/1992, of 28 December, on Value Added Tax, the delivery of the articles shall be understood to be located in the Spanish VAT territory if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that legally in force at any given time depending on the specific article in question.

For orders to the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT in accordance with the provisions of article 21 of Law 37/1992, subject to the application of the corresponding taxes and/or duties according to the regulations in force in each of these territories.

You expressly agree that we can issue the invoice in electronic format, although you may at any time indicate your wish to receive an invoice in paper support, in which case, we will issue and send the invoice in this format without any additional cost.

Purchases may be paid for by:

  • Credit and/or debit cards through the payment gateway provided for this purpose. To make this payment we will need to enter your card details for the sole purpose of making the payment of the purchase of the products.
  • For more information you can visit Paypal's own conditions at www.paypal.com.


No other forms of payment will be accepted other than those specifically provided for in these terms and conditions of purchase. By entering the details of the payment method used you are certifying that the card and/or Paypal account is yours. Please note that credit cards are subject to verification and/or authorisation by the issuing bank, but if the issuing bank does not authorise payment, we cannot be held responsible for any delay or non-delivery and the contract with the user will not be formalised.



All orders are subject to the availability of the products. If at the time of issuing the order it is found that there is no availability in stock, we will inform you and the item that has been charged and not shipped will be credited in the following days to the customer, by the same payment method used in the purchase, refunding whatever amounts may have been paid for these items.



Unless there are circumstances due to the personalisation of the articles, or except in cases of force majeure, understood as unforeseen or extraordinary circumstances, we will send you the order within a maximum period of 30 days from the confirmation of the order.

In the event that we are unable to meet the delivery date mentioned above, we will inform you of this circumstance and offer you the possibility of either proceeding with the purchase by setting a new delivery date or cancelling the order with a full refund of the amount paid.

Failure to deliver will not be deemed as such if the transport agency has been unable to locate the purchaser using the details provided by the latter.

The transport agency will deliver from Monday to Friday during business hours. In the event that it is impossible to deliver your order, we will try to find a safe place to leave it. If we are unable to find a safe place, your order will be returned to our warehouse. We will also inform you of the location of your order and how to arrange for it to be re-delivered to you. If you are not going to be at the place of delivery at the agreed time, please contact us to arrange delivery on another day.

In the event that 15 days have gone by since the order has been available for delivery and it has not been delivered for reasons not attributable to us, we will understand that the user wishes to withdraw from the contract and it will be considered as terminated. We will refund the payments received by the user, including the delivery costs, with the exception of the additional costs in the event that the user has chosen a delivery method other than the least expensive delivery method offered by us, without undue delay and in any event not later than 14 days after the contract is deemed to be terminated.

Please note that the transportation resulting from the termination may be subject to additional costs, and we will be entitled to charge you for the costs of returning the goods.



If upon receiving the purchase the customer is not satisfied, PLD allows the customer to change the size of the item purchased or return it within fourteen (14) days from the date of delivery, provided that the product has not been used or damaged and the customer must attach the proof of purchase. PLD may not accept exchanges or returns of products that are used or damaged.

The change of size or product may be made by ordinary mail to the following address: Elche Parque Empresarial, Calle Nicolás Copérnico, 7 03203 Elche (Alicante), Spain.

PLD recommends sending the return by registered post or with acknowledgement of receipt.

The shipping costs for products to be exchanged or returned by post will be borne by the customer. Under no circumstances will PLD accept returns sent freight collect.



Customers are informed that they have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period shall expire 14 calendar days after the day on which you (or a third party indicated by you) purchase the goods. To meet the withdrawal period, it is enough that the communication concerning the exercise of this right is sent before the expiry of the withdrawal period.

To exercise your right of withdrawal, you must notify us at our address Elche Parque Empresarial, Calle Nicolás Copérnico, 7 03203 Elche (Alicante), Spain, via e-mail media@pldspace.com of your decision to withdraw from the contract. For this purpose we provide you with a withdrawal form (you only have to fill in and send this form if you wish to withdraw from the contract):


To the attention of (PAYLOAD AEROSPACE, S.L., (hereinafter PLD), with N.I.F. B-54585351 and address at Elche Parque Empresarial, Calle Nicolás Copérnico, 7 03203 Elche (Alicante), Spain. Telephone number 965063139 and e-mail media@pldspace.com:

I hereby inform you that I withdraw from my contract of sale of the following good with reference number ....................., with purchase date ................ and received on .........

Name(s) of consumer(s) and user(s): ..........................................................................................................

Address of the consumer and user(s) and user(s): ..........................................................................................................

Signature of the consumer and user(s) and user(s) (only if this form is submitted on paper)





In the event of a withdrawal, we will refund the customer all payments received after the purchase, including the costs of delivery (with the exception of the additional costs resulting from the customer's choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of the decision to withdraw from this contract.

We shall carry out such reimbursement using the same payment method used by the customer for the initial transaction, unless the customer has expressly instructed otherwise. In any case, you will not incur any costs as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back, or until the customer has provided proof of return of the goods, whichever condition is met first.

The customer must return or hand over the goods directly to us without undue delay and under no circumstances later than 14 calendar days from the date on which he informs us of his decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before this period has expired.



Once the product has been returned, PLD will verify that it is in good condition and will proceed to send the required size if an exchange has been requested or will proceed to reimburse the amount in the same method of payment used by the customer in case of return.

The period for reimbursement may vary from 2 to 5 working days after the product is received by PLD. Once the status of the returned items has been verified, the customer will be informed via email.

In the event of exercising the right to withdraw from the order, the maximum period for the refund of the amount paid by the consumer for the products will be 14 calendar days from the date of withdrawal.

The payment of the returned items will always be made in the same payment method used for the purchase.



If you consider that at the time of delivery the product does not conform to the contract, you should contact us immediately through our contact channels, providing details of the product and the damage it suffers. We will carefully examine the returned product and will inform you by email within a reasonable period if a refund or replacement of the product is appropriate. The refund or replacement of the item will be made as soon as possible and in any event within 14 days from the date on which we send you an email confirming the refund or replacement of the non-conforming item.

Amounts paid for products which are returned because of a defect, where such defect exists, will be refunded entirely to you, including the delivery charges incurred in delivering the item and the costs incurred in returning the item to us.

The refund will be made by the same payment method that was used to pay for the purchase.



If you contract as a consumer and user, we offer guarantees on the products that we sell through this website, in the terms legally established for each type of product, responding, therefore for the lack of conformity of the same that is manifested within three years from the delivery of the product.



Our failure to compel your compliance with any of the obligations assumed by you under a contract or these conditions and our failure to exercise any rights or remedies to which we may be entitled under such contract or conditions, shall not be deemed a waiver or limitation of such rights or remedies and shall not relieve you of such obligations.

No waiver of any right or remedy shall constitute a waiver on our part of any other right or remedy arising under any contract or the terms and conditions. No waiver of any of these terms and conditions or of any rights or remedies arising under any contract shall be effective unless it is expressly stated to be a waiver and is made and communicated to you in writing.



The language applicable to these conditions is Spanish. Any version in another language that may be provided by PLD is offered for the convenience of the user and to facilitate its understanding.

In the event of any conflict between the conditions in any language and the Spanish version, the Spanish version shall prevail.



PLD reserves the right to modify these terms and conditions. We will inform you of any significant changes made to these terms and conditions. Changes made shall not be retroactive.

If you do not agree with the modifications made, we recommend not to use the website.



For any complaint or claim, you can contact us through the forms provided on the website, as well as through the telephone number, e-mail or postal address indicated.

We inform that we have official complaint forms available to consumers and users. Your complaints and claims will be dealt within the shortest possible time and, in any case, within the legally established period. In the event of filing a complaint or claim, we will provide an identification number that will be made known to you.

If you consider that as a consumer and/or user your rights have been violated, you can send us your complaint or claim by e-mail to media@pldspace.com in order to request an out-of-court settlement of disputes.

Furthermore, if the purchase between the consumer and/or user and PLD is concluded online through our website, in accordance with the provisions of Regulation 524/2013 of the European Union, we inform you that you have the right to request an out-of-court settlement of consumer disputes, accessible through the Internet address http://ec.europa.eu/consumers/odr/.



In case any of these terms and conditions, or any provision of a contract, should be declared null and void by a final decision issued by the competent authority, the remaining terms and conditions shall remain in force, without being affected by such declaration of nullity.



These terms and conditions and any documents referred to herein constitute the entire agreement between you and PLD in relation to the subject matter hereof and supersede any prior agreements or understandings previously agreed between you and PLD.

Both you and PLD acknowledge that we have agreed to enter into a contract without having relied on any statement or promise made by the other party or which could be inferred from any statement or writing in the negotiations between us prior to the contract, apart from what is expressly set out in these terms and conditions.



The use of the website and the purchase contracts through the website shall be governed by Spanish law. Any dispute arising out of or in connection with the use of the website and/or such contracts shall be subject to Spanish jurisdiction.

If you are a consumer, nothing in this clause shall affect your rights as a consumer under current legislation.


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